Frequently Asked Question

Any traveler aged 0 (zero) to 79 (seventy-nine) years old can buy this  travel insurance. You will be able to purchase the insurance individually or include your companions and family members 

Always pay attention to purchase travel insurance whose coverage and compensation amounts meet your needs and are compatible with your travel time and destination. Another important point is to comply with the regulations of your destination country regarding the required travel insurance. For example, for European countries that are part of the Schengen Treaty, they require travel insurance that covers at least € 30,000, to guarantee possible medical expenses incurred during the trip.

Yes, you must call the 24h Assistance Center on the phone 0 800 591-1043 (toll free calls from Brazil) or + (1) 212 315-1806 (collect calls from abroad) and inform the data below. You can also contact the Assistance Center by WhatsApp text at + (54) 911 3053-3959.

CPF number
Name
Date of birth
Insurance Ticket Number

Except for coverage and Accidental Death During the Trip, where for policyholders under the age of 14 (inclusive), the indemnity will be used, exclusively, for the reimbursement of funeral expenses, the other coverages are valid in the same way.

There are 18 covered reasons, including:
Death, personal accident or serious illness of the insured;
Death or hospitalization for more than 03 (three) days as a result of a personal accident or illness suddenly declared in an acute manner by the Insured's spouse, parents, siblings, children or father-in-law that prevents the beginning of the trip;
Receipt of notice in non-extendable court for the Insured to appear before the court,
Complication in pregnancy or miscarriage; excluding any complications from the seventh month of pregnancy;
Fire, lightning, explosion, windstorm and flooding in the insured's residence;
Involuntary unemployment of the insured person who maintains an employment relationship with a legal entity,
Change of presentation dates for the defense of master's and doctoral theses
Theft of documentation that makes it impossible for the insured to start his trip, provided that the event occurred within 15 days before departure;
Visa denied provided that the Insured has taken the necessary measures within the terms and manner established to grant them;
Sudden summons or rescheduling of public exam dates and entrance exams; or convocation as a member of the electoral board;
Appointment to public position.
See the full text and the specific guarantees for each reason for your insurance in the General conditions of the product.

Non-refundable expenses with the purchase of tour packages and / or travel services, such as transportation and accommodation, are covered in the event of a covered event that prevents the insured from traveling or continuing to travel.

We offer you coverage for any route that is included in our list of more than 200 countries.

Travel insurance coverage will start and end at 24:00 (twenty-four) hours of the dates shown on the insurance ticket, which must coincide with the date of departure and return to the home, including the stay at the destination. the Travel Cancellation coverage will be effective before the date scheduled for the start of the trip. These insurance start and end dates are expressed on the travel insurance ticket

The Schengen Treaty is an agreement that establishes, among other things, the free movement of tourists between member countries and the obligation to contract travel insurance, at a minimum value of € 30 thousand, to guarantee possible medical expenses arising during the trip, including in the event of death.
The agreement includes: Austria, Belgium, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Netherlands, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal , Czech Republic, Sweden, Switzerland.
Croatia, Romania, Bulgaria and Cyprus are still in the deployment phase.