Claim
To request a refund regarding a covered event by your travel insurance, access our claims portal and submit the necessary documents for review
Documentation to submit to Claims
For all coverages, the basic documents must be presented:
- Insurance claim form that can be filled out on the portal: https://www.chubb.com/br-pt/claims.html
- Copies of the RG (identity card), CPF (Individual Taxpayer Register) and proof of residence of the Insured;
- Presentation of the purchase of the Ticket or Travel Card, which must contain the date of departure;
- Copy of the Insurance Ticket.
- Documents that prove the amounts paid;
Additionally, according to the Coverage triggered, we request specific documents, such as:
| Requested service | Documents |
|---|---|
| Trip Cancelation | Documentation that supports the unforeseen circumstances that led to the cancellation (for example, a medical report) |
| Flight Delay | Notification from the airline or carrier confirming the reason for the delay and proof of covered expenses |
| Baggage Loss | Airline notification |
| Baggage Delay | Airline notification |
| Medical Expenses | Proof of admission to hospital, medical report and hospital invoice |
Always consult the complete documentation required in the General Product Conditions.
Contact us
Phone
Customer Service (SAC)
Chubb Seguros Brasil S.A.
Questions| Claims | Requests | Complaints
0800 722 4825
Hearing or Speech Impairment
0800 722 5112 (24 hours a day, 7 days a week).
About Chubb
For more information about Chubb Seguros Brasil, visit the website
Chubb Insurance Brasil