Contact Chubb
Claims
- Indemnity and Reimbursement Requests
Have you experienced an emergency that generated expenses? You can now request your claim review and refunds online! Access www.chubb.com/br-pt/claims/, fill in the requested data, upload the documents necessary for the analysis and we will contact you. If you have any questions about the loss coverage, check our General Conditions (https://meusegurochubb.com.br/travel/individual) or contact our SAC by phone: 0800 722 4825
Communicating Fraud
Suspected Fraud: You can report any suspected frauds completely anonymously emailing denuncia@chubb.com or calling 0800 770 8135, Monday through Friday, from 8:00 am to 6:00 pm (except holidays).
24h Traveler Assistance Center
In case of medical or dental emergency assistance, medical transfer, information about coverage or support regarding inconveniences with your flight or luggage, our team is available 24 hours a day, 7 days a week, 365 days during your trip.
Are you in need of emergency assistance right now?
Send a text message to our Whatsapp at the number: + (54) 911 3053-3959 or click on the link wa.link/m92lbh to be re-directed. If you prefer to talk to us, from Brazil, call 0 800 591-1043. If you are abroad, call: + (1) 212 315-1806 (this number accepts international collect calls, telephone call costs will not be refunded)."
Customer Service (SAC)
- Requests | Complaints
Our Chubb Seguros Brasil S.A Customer Service (SAC) is available by calling 0800 722 4825 or in case of hearing or speech impairment, at 0800 - 722 5112 (24 hours a day, 7 days a week).
Through this channel, you can clarify doubts, change or cancel your insurance, request the resending of tickets and documents, receive general information or make complaints.
Contact the ombudsman when you are not satisfied with the solutions presented
The ombudsman is an impartial and independent communication channel that the Chubb Group companies make available to their customers and employees. This area must act in accordance with the rules relating to consumer rights and mediate, clarify, prevent and/or resolve possible conflicts.
This communication channel can only be used when customers and employees do not find a satisfactory solution to their complaints at our traditional means of service (SAC - Customer Service, Contact us, Claims, among others)"
SUSEP – Superintendência de Seguros Privados – Federal Authority responsible for the inspection, regulation and control of the insurance, open supplementary pension, capitalization, reinsurance and insurance brokerage markets.
Toll free: 0800 021 8484 or
Whatsapp: (21) 97684-7806, Monday to Friday, from 9:30 am to 5:00 pm (except holidays).
Contact us
Phone
Customer Service (SAC)
Chubb Seguros Brasil S.A.
Questions| Claims | Requests | Complaints
0800 722 4825
Hearing or Speech Impairment
0800 722 5112 (24 hours a day, 7 days a week).
About Chubb
For more information about Chubb Seguros Brasil, visit the website
Chubb Insurance Brasil